• Unlimited access to the support helpdesk, offering telephone and instant remote support, 24x7x365 with a guaranteed 2 hour response time.
• Same day 4 hour on site response time for issues that cannot be resolved remotely with no call out charges or time limits.
• Proactive maintenance schedule to cover scheduled server / workstation software and hardware updates, health checks and user feedback.
• Real time server and critical service monitoring (for up to 8 servers) to ensure any issues are discovered and resolved quickly with minimal downtime, if at all. Additional servers can be added at £8pm.
• Access to our client extranet where you can log new support cases, view case histories, current charges, complete network diagrams and previous invoices.
• Major infrastructure changes, project planning / implementation charges are included in the Platinum Support contract.
• Server / Data backup, monitoring and disaster recovery planning are all included in the Platinum Support Contract
• Free Network Diagram, Inventory and status report.

Please select below for other support options:

• Unlimited access to the support helpdesk, offering telephone and instant remote support, between 9am and 6pm Monday to Friday with a guaranteed 2 hour response time.
• Same day 4 hour on site response time for issues that cannot be resolved remotely with no call out charges or time limits.
• Proactive maintenance schedule to cover scheduled server / workstation software and hardware updates, health checks and user feedback.
• Real time server and critical service monitoring (for up to 5 servers) to ensure any issues are discovered and resolved quickly with minimal downtime, if at all. Additional servers can be added at £8pm.
• Access to our client extranet where you can log new support cases, view case histories, current charges, complete network diagrams and previous invoices.
• Major infrastructure changes, project planning / implementation charges are included in the Gold Support contract.
• Server / Data backup, monitoring and disaster recovery planning can be purchased as a fixed fee add-on or can be billed at our standard hourly rate.
• Free Network Diagram, Inventory and status report.

• Unlimited access to the support helpdesk, offering telephone and instant remote support, between 9am and 6pm Monday to Friday with a guaranteed 2 hour response time.
• Next business day on site response time for issues that cannot be resolved remotely with no call out charges or time limits.
• Proactive maintenance schedule to cover scheduled server / workstation software and hardware updates, health checks and user feedback.
• Real time server and critical service monitoring (for up to 2 servers) to ensure any issues are discovered and resolved quickly with minimal downtime, if at all. Additional servers can be added at £8pm.
• Access to our client extranet where you can log new support cases, view case histories, current charges, complete network diagrams and previous invoices.
• Major infrastructure changes, project planning / implementation will be charged at our standard hourly rate.
• Server / Data backup, monitoring and disaster recovery planning can be purchased as a fixed fee add-on or can be billed at our standard hourly rate.

• Time based billing to the minute, NOT in 15 or 30 minute increments.
• Can be purchased in advance, in any increment to control IT spending with rollover billing time if it’s not used in a given month.
• No additional call out charges for on-site visits.
• The billing time can be used for any type of IT related work, from project management and implementation to basic user support.
• Access to the support helpdesk, offering telephone and instant remote support, between 9am and 6pm Monday to Friday with a guaranteed 2 hour response time.
• Next business day on site response time for issues that cannot be resolved remotely.

• Unlimited access to the support helpdesk, offering telephone and instant remote support, 24x7x365 with a guaranteed 2 hour response time.
• Same day 4 hour on site response time for issues that cannot be resolved remotely with no call out charges or time limits.

• Includes backup software configuration, backup job creation, job monitoring, test restores and mail notification setup.
• Monthly archive backup creation and secure off-site storage.
• Backup issue troubleshooting and resolution.
• Backup configuration documentation.

• Includes all the benefits of the Total Backup Package.
• Configuration of new or pre existing software to ensure regular DR backups and updates are taken.
• Offsite data replication strategy to ensure data availability.
• Dependent on your individual requirement, this package can be configured to include remote server hardware rental and data restores to ensure your data is available 24/7/365.
• Disaster recovery documentation.